Refund policy

Last Updated: 24 June 2026

At Morbe, we are committed to providing quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review the following policy.

1. Return Eligibility

Products may be returned within 7 days from the date of delivery if they meet the following conditions:

  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, manuals, and accessories are intact.
  • The product is not damaged due to misuse, negligence, or improper handling by the customer.
  • The return request is submitted within the specified return period.

Morbe reserves the right to reject returns that do not meet the above conditions.

2. Non-Returnable Items

The following products are not eligible for return unless received damaged or defective:

  • Personal care and hygiene products
  • Customized or personalized products
  • Consumable goods
  • Clearance, liquidation, or final-sale items
  • Products specifically marked as non-returnable on the product page

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Provide clear photographs and, where possible, an unboxing video.
  • Upon verification, Morbe will arrange a replacement or issue a refund as applicable.

4. Refund Policy

Once the returned item is received and successfully inspected:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.
  • Shipping and handling charges are non-refundable unless the return is due to an error on our part.

5. Replacement Policy

Customers may request a replacement when:

  • The product received is defective.
  • The wrong item has been delivered.
  • The product was damaged during transit.

Replacement requests are subject to product availability.

6. Return Shipping

  • Morbe may arrange reverse pickup where service is available.
  • In locations where reverse pickup is unavailable, customers may be requested to self-ship the product.
  • Eligible return shipping charges will be reimbursed upon submission of valid courier receipts.

7. Order Cancellation

  • Orders may be cancelled before dispatch without any cancellation fee.
  • Once an order has been shipped, cancellation requests may not be accepted.
  • Approved cancellation refunds will be processed within 5–7 business days.

8. Shipping Policy

  • Orders are typically processed within 1–2 business days.
  • Estimated delivery timelines range between 3–7 business days, depending on the destination.
  • Delivery timelines are estimates and may vary due to operational, weather, festival, or courier-related factors.
  • Customers will receive shipment tracking details once the order has been dispatched.

9. Failed Delivery Attempts

If a delivery fails due to an incorrect address, customer unavailability, or refusal to accept the order:

  • Additional shipping charges may apply for re-dispatch.
  • Morbe reserves the right to cancel the order after multiple unsuccessful delivery attempts.

10. Contact Information

For any return, refund, replacement, or shipping-related assistance, please contact:

MORBE Customer Support
Email: morbeonline.in@gmail.com
Phone/WhatsApp: 9689825704
Business Hours: Monday to Friday, 10:00 AM – 7:00 PM